How is shipping guaranteed?
If your order does not arrive or gets seized, we will in all fairness ship your package again. For free! We have the following reshipping conditions:
Free reshipping takes place after 2 business days. Most packages arrive within 3 days. International mail and customs can have various delays, hence the waiting period.
If you have entered an incorrect address (Like forgetting the apartment number), then we cannot reship for free. The address is printed out EXACTLY as you enter it, no manual actions on our side (unless you ask us to). However, we do not leave you standing in the cold, so to compensate you will get a coupon for a 40% discount on your next order.
You can give an alternative address for the 2nd shipment. We will also use a different stealth method.
To what countries do you ship?
We do ship to these countries, but at own risk. If your package does not arrive, reshipping for free is not possible. For other countries: delivery is guaranteed! So, if you live in, for example, the United States of America (50 States), UK, Italy. France, Poland, Spain, Sweden, Germany. Ireland, Austria. Denmark, Greece, Netherlands, Australia delivery of your package is guaranteed by us.